Onboarding & Customer Service Manager

Compensation based on agreement made with leadership. Commission: flat 10%. · Full-time · 3514 County Road 101, Wayzata, MN 55391

Oxsome is the AI platform for home service businesses. From our Wayzata, Minnesota headquarters we deliver lead services, AI-powered websites, SEO, and connected TV advertising to home service and small business clients nationwide — all managed from one Command Center.

We're looking for a customer relations pro to own onboarding and customer service. When a home service business signs with Oxsome, you're the person who gets them live, makes them feel taken care of, and keeps them happy for the long haul. You troubleshoot problems, answer questions with confidence, and make sure nothing falls through the cracks.

This is a role for someone with high energy who loves helping people, stays organized under pressure, and is motivated by hitting company goals: faster onboarding, happier clients, and clients who stay.

Compensation based on agreement made with leadership. Commission: flat 10%. This role includes required in-office hours each week at our Wayzata, Minnesota office.

What you'll do

Run onboarding for new clients: kickoff calls, gathering what we need, and getting their website, phone line, and services live on schedule
Be the go-to contact for client questions by phone, text, and email, and answer them quickly and professionally
Troubleshoot client issues (websites, leads, phone lines, billing questions, Command Center) and work with our team until they're resolved
Keep every account organized: notes, open requests, next steps, and follow-ups tracked in our CRM
Check in with clients regularly, spot unhappy clients early, and turn them around before they cancel
Track and drive team goals such as time to go live, client satisfaction, and retention
Share what clients are telling you with sales, product, and leadership so we keep getting better

What we're looking for

Proven experience in customer service, client success, account management, or onboarding
A true pro with people: calm, friendly, and confident, even with frustrated clients
A natural troubleshooter who digs in, asks the right questions, and follows a problem through to the fix
Highly organized; you can juggle many clients and open requests without losing track
High energy and self-motivated, driven by goals and results
Strong phone, text, and written communication
Comfortable with technology and quick to learn new software

Nice to have

Experience in a SaaS, marketing agency, or tech company
Experience working with home service or small business owners
Experience working day-to-day in a CRM or help desk tool
Experience leading or training others

Schedule

Monday through Friday, with required in-office hours each week at our office, 3514 County Road 101, Wayzata, MN 55391.

Compensation

Compensation based on agreement made with leadership. Commission: flat 10%.

Office / location

3514 County Road 101, Wayzata, MN 55391

How to apply

Apply on this page — fill out the application form and attach your resume (PDF, DOC or DOCX). It goes straight to our hiring team; there is no outside job board to sign up for and no other way to apply. We read every application and reach out from there.

Not an offer or contract. This is a general marketing summary of Oxsome's sales compensation program. It is not an offer of employment, an employment agreement, or a promise or guarantee of any salary, quota, commission, residual, title, benefit, or equity. All terms of employment are set only in a written offer letter and compensation plan signed by an authorized officer of Oxsome. Stock options require approval by Oxsome's Board of Directors and are governed by the company's stock option plan and grant documents, including vesting. Benefits are governed by the applicable plan documents. Oxsome may change or discontinue this program at any time. Employment with Oxsome is at-will.

Oxsome Web Services LLC · oxsome.com

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