Answered while they are still on the page.
The chat box on most contractor websites is either a form in disguise or a bot with your FAQ pasted in. This one is Jessica, with the same memory and the same calendar.
A form fill is a question you did not answer
Someone on your site at 9pm with a leaking water heater does not want to submit a form and wait. They want to know if you cover their town, whether you can come tomorrow, and roughly what they are in for. If they have to wait until Monday for those answers, they open a new tab and ask someone else the same three questions.
The same assistant, on a third channel
The widget is Jessica. She answers in your company's voice, knows your services, your hours, your service area and what you do not do, qualifies the job and books it on your calendar right there in the conversation. If the visitor would rather keep talking by text, the conversation moves to their phone and carries on without restarting.
- Answers in seconds, in your voice, around the clock
- Knows your CRM, so a ten year customer is not treated like a stranger
- Books onto your calendar inside the conversation
- Hands off to a human when it is above her, instead of guessing
Nothing is lost when they leave the page
Every conversation saves itself onto that person's record, whether they booked or not. You end up with the questions real buyers are asking, which is the most useful marketing research your business will ever get, and none of it depends on anyone being at a desk.
Which plan includes this
AI Chat Widget is included on the Platform plan. See Oxsome pricing.
Questions we get asked
Is this a chatbot?
Not in the way people mean it. A chatbot matches keywords against a script you wrote. Jessica is wired into the system your business runs on, so she knows your services, your service area, your calendar and your customer history, and she can actually complete the job by booking it.
Can it work on the website I already have?
It is included on every Oxsome website. If your site is somewhere else today, that conversation usually ends with us moving it, because the site itself is what the SEO and AI search agents work on.
What stops it from saying something wrong?
The same guardrails that govern every channel: she never quotes a price she was not given, never claims you offer financing, warranties or free estimates unless you have told us you do, never promises a callback, and stops and escalates to a human when something is beyond her.